Support
How can we help?
MoonQ support for parents and guardians. Check the FAQ below or send us a message — we typically respond within 1–2 business days.
Send a message
Fill out the form and your email app will open with the message ready to send to hello@moonq.ai.
Common questions
- What is MoonQ?
- MoonQ is an AI bedtime story app that creates personalized stories for children aged 3–12. Each story is written fresh based on your child's name, interests, values, and tonight's mood — never a recycled template.
- Is MoonQ safe for children?
- Yes. MoonQ is built for kids with age-appropriate content, zero ads, and parent-controlled profiles. You choose the interests and values woven into every story.
- What ages is MoonQ for?
- MoonQ is designed for children ages 3 to 12. Story language, length, and themes adjust automatically to your child's age profile.
- Does MoonQ read stories aloud?
- Yes. Tap Listen for warm AI narration — perfect for nights when your child wants to close their eyes and drift off to a calming voice.
- Is MoonQ free to try?
- Yes. Free forever: one new story every week. Pro is for one child — warm AI narration and a fresh story most nights. Family is for households: up to 5 kids, each with a saved voice, sibling adventures, ~100 stories/mo, and up to 60 fresh AI listen-alouds.
- How is MoonQ different from other bedtime story apps?
- Unlike template-based story apps, MoonQ writes completely new stories every night — with series continuity, values-driven themes, offline access, and a separate profile for each child.
Quick links
Billing & subscriptions
Subscriptions are managed through the App Store or Google Play. To cancel, open your device subscription settings. Refunds follow Apple or Google policies.